Privacy Policy
Last updated: April 2026
Lumino Horizon Pty Ltd (ABN 12 345 678 901) respects your privacy and is committed to protecting your personal information. This policy outlines how we handle information collected through our website and business operations.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Property details relevant to your building project
- Communication records and correspondence
- Information you provide during consultations
- Technical data such as browser type and IP address when you visit our website
How We Collect Information
We collect personal information in several ways:
- When you contact us via email or other communication channels
- During face-to-face consultations and site visits
- Through cookies and similar technologies when you browse our website
- From third parties such as referral partners, with your consent
Purpose of Collection
We use your personal information to:
- Respond to your enquiries and provide requested services
- Prepare quotes and project documentation
- Communicate about your project during construction
- Improve our services and website functionality
- Comply with legal and regulatory obligations
- Send relevant updates about our services, where you have consented
Disclosure of Information
We may share your personal information with:
- Subcontractors and tradespeople working on your project
- Professional advisers including architects, engineers, and surveyors
- Regulatory bodies and councils as required for building approvals
- Insurance providers for warranty and liability coverage
- Service providers who assist with our business operations
We do not sell personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, and restricted access to personal data.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Building project records are typically retained for 10 years following project completion to meet regulatory obligations.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for direct marketing communications
- Lodge a complaint about our handling of your information
Accessing Your Information
To request access to your personal information or to exercise any of your rights, please contact our Privacy Officer at [email protected]. We will respond to your request within 30 days.
Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. For detailed information about the cookies we use, please see our Cookies Policy.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website. The date at the top of this page indicates when the policy was last revised.
Complaints
If you believe we have breached the Australian Privacy Principles or wish to make a complaint about our handling of your personal information, please contact us in writing. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Us
For privacy-related enquiries or concerns:
Privacy Officer
Lumino Horizon Pty Ltd
Level 12, 240 Queen Street
Brisbane QLD 4000
Email: [email protected]